Frequently Asked Questions

Our products are not factory-made. They are handcrafted in small batches by women from the hills of Himachal using traditional methods. Every jar carries real effort, real care, and real stories — not mass production.

Our products are made by Pahadan women, including our own Dadi Ji and Tai Ji, along with their trusted circle of women and families in the village. We work closely with them to ensure quality while giving them recognition and income.

Yes. Our ghee is made using traditional methods from locally sourced milk within nearby villages. It is prepared in small batches to maintain authenticity and quality.

Since everything is handmade and not industrially standardized, taste and color may differ slightly batch to batch. This is completely natural and reflects authenticity — not a defect.

Orders are usually processed within 1–3 working days. Delivery time depends on your location, typically taking 3–7 days. You will receive tracking details once your order is shipped.

Yes, we deliver across India, bringing the taste of the hills to every doorstep.

Because we deal with food products, returns are limited. We accept returns only if the product is damaged or you received the wrong item. Please inform us within 24–48 hours with photos/videos.

Currently, we accept prepaid payments to support our small-batch operations and ensure the smoothest logistics for our village-based setup.