FAQs
About our ghee
Our ghee is slow-crafted using time-honored methods, starting from pure cow milk sourced directly from over 6,000 Pahadan women farmers in Himachal Pradesh. Made in small batches with care, it retains the natural aroma, texture, and nutrition — just like it's been cherished in Himalayan homes for generations.
Yes, our ghee is FSSAI certified and meets all food safety and hygiene standards. It has been thoroughly tested by FARE Labs Pvt. Ltd., a NABL-accredited, government-authorized third-party laboratory. The results confirm that our ghee is 100% pure, free from vanaspati, edible oils, hormones, and any form of adulteration or unethical practices. It's not just compliant — it’s clean, honest, and proudly so.
Yes, our ghee contains no preservatives or harmful additives, making it a safe and wholesome choice for children, adults, and seniors. For specific dietary needs, we recommend consulting your physician.
Absolutely not. Our ghee contains no preservatives, artificial colors, or synthetic additives of any kind. It’s a 100% natural product, prepared under strict hygienic and safety standards — just pure, honest goodness, the way nature (and our pahadans) intended.
Our ghee has a 12-month shelf life — even after opening — when stored in a cool, dry place and handled with a clean, dry spoon. No preservatives added, lab-tested for purity.
We use milk from indigenous Himachali cow breeds known for their naturally nutritious milk. These cows are raised in mountain environments, and their milk forms the foundation of our ghee.
Ghee typically contains very low levels of lactose and casein. Many people with lactose intolerance consume it without issues. However, if you have a dairy allergy or severe sensitivity, please consult your healthcare provider.
Yes. We strictly adhere to the guidelines set by the Food Safety and Standards Authority of India (FSSAI) and ensure that every batch meets legal and quality standards.
Orders and Shipping
You can place an order directly on our website. Just visit the Products page, select your product(s), add them to your cart, and proceed to checkout. The process is quick, simple, and secure.
No, we currently do not support guest checkout. You’ll need to create an account to place an order. This helps ensure a smoother experience — allowing you to track orders, manage your delivery details, and receive order updates.
Yes, you can request changes or cancellation within 1 hour of placing the order by emailing us at contact@pahadansfarm.com . After this window, your order may already be processed and dispatched.
Please contact us immediately via email or the Contact Us page. If the order hasn’t been shipped, we’ll try our best to update your details.
Yes, once your order is successfully placed, you’ll receive a confirmation email and/or SMS with all the order details.
Shipping and Delivery
Yes, we ship our products across India through trusted delivery partners to ensure timely and safe delivery to your doorstep.
Orders are typically delivered within 3 to 7 working days, depending on your location. Delivery time may vary slightly for remote areas or during high-demand seasons.
Once your order is dispatched, you'll receive a tracking link via SMS and/or email. You can use it to monitor the delivery status in real time.
Shipping charges are calculated based on your order value and delivery location. You’ll see the final shipping cost during the checkout process, before making payment.
Our delivery partner will usually attempt the delivery again. If multiple attempts fail, the package may be returned to us. You can always reach out to reschedule or update your address during the shipping process.
At this time, we only ship within India. We are working toward offering international delivery in the near future.
While we currently don’t offer custom delivery date options, you can share such requests by email or phone and we’ll try our best to accommodate them when possible.
Payment and Invoicing
We accept a variety of secure and convenient payment options, including:
UPI (Google Pay, PhonePe, Paytm)
Credit & Debit Cards
Net Banking
Wallets
Cash on Delivery (available for select locations)
Yes, COD is available for specific pin codes. The option will appear at checkout if your location is eligible.
Absolutely. Our website uses secure payment gateways. All transactions are encrypted to ensure your personal and financial data remains protected.
Yes. After a successful payment, you will receive an order confirmation email/SMS with all relevant details, including transaction ID and order number.
Yes. If you require a GST invoice, please enter your business details during checkout or email us at contact@pahadansfarm.com with your order ID. GST invoices are available only for eligible orders.
In most cases, failed payments are automatically refunded to your original payment method within 5–7 working days. If you don’t receive a refund or order confirmation, please contact us with proof of payment.
Bulk and Corporate Orders
Yes, we gladly accept bulk orders for occasions such as weddings, festivals, pujas, or family functions.
Absolutely! We offer customized gifting solutions for corporate clients, events, wellness hampers, and seasonal gifting. Our team can help you with personalized packaging and branding upon request.
Yes, minimum quantities may apply based on the product and customization. Please reach out to us with your requirements, and we’ll guide you accordingly.
Yes. We offer competitive pricing and discounts on bulk volumes. You can email us or submit your request via our Bulk Order.
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Customer Support
You can reach us through:
Email: contact@pahadansfarm.com
WhatsApp or Call: +91 92116 24336
Or by filling out the Contact Us form on our website. We’re available Monday to Saturday, 10 AM to 6 PM (IST).
We usually respond within 24 hours during working days. For urgent matters, WhatsApp or phone is recommended.
We are currently working on adding live chat support. Meanwhile, email and WhatsApp are the best ways to reach us.
Returns and Refunds
Due to the perishable and consumable nature of ghee, we currently do not accept returns once the product is delivered. However, if your order is damaged, leaked, or incorrect, we’ll be happy to replace it.
Please email us at contact@pahadansfarm.com within 48 hours of delivery, along with clear photographs of the product and packaging. Our team will verify the issue and arrange a replacement or credit accordingly.
Refunds are issued only in the following cases:
Product is out of stock and cannot be shipped
Duplicate payment made accidentally
Valid damage claim where replacement is not possible
Yes, cancellation is allowed within 1 hour of placing the order. After that, the order may be packed or shipped, in which case cancellation is not guaranteed.
If your refund hasn’t been credited within 7 working days, please email us at contact@pahadansfarm.com with your order ID and payment reference. We’ll follow up with the payment gateway and assist you promptly.
General and Final Questions?
Yes, our ghee is made from high-quality milk and prepared using time-tested methods, making it perfect for daily cooking, baking, or even as part of your wellness routine. It’s a wholesome addition to every kitchen.
Yes, ghee does not require refrigeration. Just store it in a cool, dry place away from direct sunlight, and always use a clean, dry spoon to scoop.
Yes, we often run seasonal promotions, first-order discounts, and loyalty offers. Stay updated by subscribing to our newsletter or following us on social media.
Currently, our ghee is available exclusively online via our official website. We’re working on expanding to select retail stores in the near future.
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